Contact The Sak Customer Service
The Sak Phone Numbers and Emails
Toll-Free Number:
-
(855) 725-5656
The Sak Emails:
Customer Service
The Sak with ThredUp
Media
Press Inquiries
wholesale@thesakbrandgroup.com
Wholesale
Contact Information
The Sak Website:
The Sak Help Center:
Corporate Office Address:
Indonesian Imports, Inc. dba The Sak
233 Rock Rd., Ste 240
Glen Rock,
New Jersey
07452
United States
Other Info (opening hours):
Customer Service Hours:
Monday - Friday: 9:00am - 5:00pm (EST)
How Good is The Sak's Customer Service?
Summary of The Sak Customer Service Calls
772
TOTAL
CALLS
CALLS
02:03
AVG CALL
DURATION
DURATION
5%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call The Sak?
Shipping and Delivery Question:
- “Missing item and exchange”
- “Missing package.”
- “Wrong item received”
Return/ Replace Question:
- “Return”
- “Exchange”
- “Returns”
Request for Information Question:
- “Question about the warranty on my watch”
- “Questions about payment choices”
- “Need help with a return”
Product/ Service Question:
- “Product defect”
- “I previously sent an email have had no response and I still don't have my product”
- “Warranty”
Payments and Charges Question:
- “Discount not applied”
- “Paymentd”
- “Debit card issue”
Activation/ Cancellation Question:
- “Want to unsubscribe”
- “Order I have to cancel”
- “Cancel order”
Refund Question:
- “Refund”
- “Non refund”
- “Need refund”
Staff Question:
- “Customer service”
- “Lost package nvr received itCustomer service nvr answered”
- “I need the manager”
Cards Question:
- “Lost credit card”
- “Gift card”
- “I'm calling regards to my credit card account”
Website/ Application Question:
- “Purchase won't complete on website”
- “I ordered a purse, and site doesn't recognize my email.”
Account Question:
- “My PayPal account was debited but there was e-mail confirmation of my order. When I checked my account there was no order, not even an address! Help!”
- “Account balance”
Other Question:
- “Item missing”
- “Trying to reach Mark Talucci or Todd Elliott”
- “Redeem points”
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The Sak